Privacy Policy
Last updated: September 2026
Rightway Appliance ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website at rightwayappliance.com, contact us, or request service, how we use and share that information, and the choices available to you. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly. When you contact us by phone, email, or through our website's contact form, we may collect your name, phone number, email address, service address, and details about the appliance repair, installation, or maintenance service you're requesting.
Information collected automatically. Like most websites, our site may use cookies and similar technologies (such as Google Analytics) to collect information about how visitors use the site — for example, pages viewed, time spent on the site, referring website, and general location (city/region level, derived from IP address). This information is aggregated and does not by itself identify you personally.
2. Cookies & Analytics
We may use Google Analytics or similar analytics services to understand how visitors use our website and to improve it. These services use cookies to collect standard internet log information and visitor behavior in an anonymous form. You can control or disable cookies through your browser settings; disabling cookies may affect how parts of our website function. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
3. How We Use Your Information
We use the information we collect to:
- Schedule, perform, and follow up on appliance repair, installation, and maintenance services
- Communicate with you about your service request, appointment, or inquiry
- Respond to questions and provide customer support
- Improve our website, services, and customer experience
- Comply with legal obligations and protect against fraud or misuse
We do not sell your personal information to third parties.
4. How We Share Your Information
We may share your information with third-party service providers who help us operate our business, such as email delivery services (to send you confirmations and respond to your inquiries), website hosting providers, and analytics providers. These providers are only permitted to use your information to perform services on our behalf and are not authorized to use it for their own marketing purposes. We may also disclose information if required to do so by law, or to protect the rights, property, or safety of Rightway Appliance, our customers, or others.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining service records, responding to inquiries, and complying with legal, accounting, or reporting requirements, after which it is deleted or anonymized.
6. Your Rights & Choices
You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, or to opt out of future communications from us. Depending on your state of residence, you may have additional rights under applicable privacy laws (such as the right to know what personal information is collected and the right to request deletion). To exercise any of these rights, contact us using the information below.
7. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
8. Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at rightwayappliance@icloud.com or 682-622-1690.